Our increasingly mobile-oriented society demands Zappix Visual IVR functionality
Zappix self-service solutions deliver end-to-end automation, reducing calls to live agents, as well as average handling time (AHT) to lower costs.
Customers are happier using Zappix. Effective and efficient self-service solves problems quickly and easily through any digital channel.
Targeted promotional banners integrated directly into Visual IVR menus create upsell opportunities.
Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.
End-to-end automation frees up agents to focus on complex interactions where their skills deliver the most value.
Zappix self-service solutions deliver end-to-end automation, reducing calls to live agents, as well as average handling time (AHT) to lower costs.
Customers are happier using Zappix. Effective and efficient self-service solves problems quickly and easily through any digital channel.
Targeted promotional banners integrated directly into Visual IVR menus create upsell opportunities.
Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.
End-to-end automation frees up agents to focus on complex interactions where their skills deliver the most value.
Zappix Digital Self-Service solutions improve the user journey for customers and enterprise employees:
